A little help, when you need it.
We're here.
Write to support@hablobi.com. Tell us what happened and which iPhone and app version you're using. Please don't send passwords or private recitation recordings.
A few useful answers
What is free, and what is Plus?
The full Qur'an reader and listening, your first surah's Garden, every card design and Create asset, Ashab and Locker are free. After starting a free Garden, your next free opening is available in 12 hours, including repeating a completed surah. Unfinished Gardens resume without another opening. Five completed invitation shares unlock five extra openings together, once per account. Choose a flower showing the unlock indicator to spend a credit; spending credits never restarts the free timer. Plus unlocks all 114 solo gardens without waiting. Plus also lets you prepare new shared gardens with Grow with Friends; joining and everything inside an existing shared garden stay free. Your grown flowers and bouquets stay yours, and you can send them without Plus.
How does Grow with Friends work?
Open GROW and tap the shared-garden button at the top left. With Plus, choose Prepare a garden, name it and pick a surah from Juz Amma. Invite people from your accepted Ashab list. Once two to five members have joined, the founder taps Start. Invitations close when it starts.
Each member recites an ayah in turn, following join order. You don't need to be online together. An unrecited turn opens to the other members after 24 hours. The app shares accepted-ayah progress, not your voice. Shared gardens never use or reset your solo 12-hour opening timer.
Where is our shared bouquet?
Finish the surah together to earn one bouquet with a stem for each member. If you are elsewhere when it finishes, tap the pink Collect button in Grow with Friends. After you collect, that completed garden leaves your list; your friend's collection is independent. Find the bouquet alongside your other flowers in Create and your flower catalogue. Select it like any grown flower, with or without a card.
Can I leave or end a shared garden?
Swipe left on its row. The founder sees End, which ends the garden for everyone after confirmation. Other members see Leave, which removes only their membership. The × on a shared plate simply returns to your solo Garden. Earned bouquets and sent gifts are not deleted by leaving or ending a garden.
Why didn't I get a turn notification?
Check Hablobi's notification preferences and iPhone Settings → Notifications → Hablobi. Focus, silent mode, connectivity and iOS delivery settings can affect alerts. While Hablobi is open, notices appear inside the app instead of as Apple banners; the app suppresses a redundant notice for the garden or conversation you are already viewing. Failed shared-garden push attempts retry, and obsolete turns are not resent.
How does my invitation count?
Send invitations from the Garden offer or Ashab's contacts. The link goes straight to the App Store. Each completed eligible share advances your progress: 1/5, 2/5, up to 5/5. All five Garden unlocks arrive together at 5/5; shares one through four award none. No recipient download or signup is required. Cancelled shares, errors, and copying alone do not count. If offline, your completed share is saved and progress syncs when connected. This one-time reward does not reset the 12-hour timer. Previously earned credits remain yours. Native sharing reports completion, not confirmed delivery or distinct recipients.
How does my garden grow?
Tap the Garden microphone and recite the displayed words. Verified recitation grows your garden; finishing the surah earns its flower. The Listen button is rehearsal for the current ayah. Playback alone doesn't grow or award a flower.
Where are my flowers and cards?
The Garden Chronicle at the top of Locker shows your grown flowers. Cards you've kept have their own section, with Flowers shared below. To send a grown flower, choose it from the flower catalogue in Create; it isn't added to a card automatically.
Why does artwork need to download?
Card designs, backgrounds and flower models load as needed to keep the installed app smaller. Keep Hablobi online while new content loads. Recently used content can be cached; not every item is available offline.
How do I reset my password?
On the sign-in door, tap Use email instead, then Forgot password. Enter your email and follow the reset message. Apple and Google sign-in are managed by their respective providers.
How do I cancel or restore Plus?
Cancel in iPhone Settings → your name → Subscriptions → Hablobi. Cancellation normally leaves access until the paid period ends; expiry or a refund/revocation removes Plus access when verified. Existing shared gardens, owned flowers and bouquets remain usable. To restore, use Restore purchases on Hablobi's Plus screen with the Apple account that purchased it and the Hablobi account linked to that purchase. Deleting your account doesn't cancel an Apple subscription.
How do I delete my account?
Open Locker, tap the top-right Settings gear and choose Delete account. Delivered gifts may remain with their recipients. See the Privacy Policy for details, or email us if you cannot sign in.